Yealink W70B base stations requiring reboots every 6-8 weeks

Forum|Forum|11 months ago
September 10, 2025
3 replies
568 views

We have 40+ Yealink W70B basestations in use across the business and are finding they all need to be restarted every 6-8 weeks to fix issues with one way audio, static, crackling etc.

The web UI for the basestations doesn’t have a feature to schedule a reboot and RingCentral doesn’t have the ability to remotely trigger it either. Our staff are stubbornly refusing to learn to reboot them before raising tickets about it.

I’ve never encountered this with any other phone system. Is RingCentral aware of the issue, otherwise what can be done to address this?

Mary-Community_Moderator

Community Manager

Just bumping this post to give it a bit more visibility, hoping someone with suggestions can chime in! 😊

J

Jacobparla

The First Step

We have the same issues, multiple sites seem to have issues with these phones. We have tried troubleshooting our network setup so many times to see if there's a misconfiguration somewhere. Heres a list of everything we’ve seen so far.

User answers phone, call drops.
User goes to call, line says Path Busy
User goes to call, call fails but can still receive calls
User answers call, caller cant hear them or user cannot hear caller

A reboot always fixes this, then like you said about a month later something else shows up, reboot the base and repeat. Its very frustrating for both us and the end users dealing with these phones. There's almost nothing online about this either. It would be nice to know its not just us dealing with this issue on this phone model.

BeckyH

Community Manager

@Chocolate @Jacobparla Have either of you connected with Yealink about this issue?
If not, we can work internally to see if someone here can check in on this behavior.

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