question

Hari Ananth avatar image
Hari Ananth asked mary-community-moderator answered

How to add another person to an ongoing call?

I have a receptionist who would take the calls forwarded to her mobile. If the receptionist does not pick up the call it would go to the voice mail box. If she answers then I have few questions highlighted in red in the the picture. Can you confirm this is possible to achieve?

ring-central-workflow.jpg

call forwarding
ring-central-workflow.jpg (133.1 KiB)
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

You may warm transfer a call through the RingCentral app. Check out the KB article below for the guide.

https://support.ringcentral.com/app/phone/desktop-web/transferring-call-ringcentral-app-desktop-web.html

If this resolves your inquiry, please don't forget to mark this answer as accepted.

1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app