question

K K avatar image
K K asked Becky-Community_Manager commented

Unable to place/ receive calls. RC application.

inkedringcentral-li.jpgHi All,

One of our RC users getting the error on her RC desktop application "can not place or receive calls. an application has lost connection to the Ringcentral service".
She can not make/ receive calls.

Please let us know how can we t.shoot this.

Thanks in advance!

ringcentral app
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Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ commented ·

This appears to be the RingCentral Phone app which we have retired.
I would recommend upgrading to the new RingCentral app.

You can do so here: https://support.ringcentral.com/download.html

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