question

Paul Kornetsky avatar image
Paul Kornetsky asked ·

I'm getting error message "MSG-252" FeatureNotAvailable

{

"errorCode" : "FeatureNotAvailable",

"message" : "The requested feature is not available",

"errors" : [ {

"errorCode" : "MSG-242",

"message" : "The requested feature is not available"

} ]

}
works well in sandbox mode, but when I changed the mode to production, this error began to appear

api sms
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Phong Vu avatar image
Phong Vu answered ·

What API did you call?

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Phong Vu avatar image
Phong Vu answered ·

Use this piece of code to check if the number you use to send SMS has SMS feature. If the number has the SmsSender then something is wrong with the account/extension setting => open a ticket to devsupport@ringcentral.com with your account/extension info. Otherwise, choose a number which has the SMS feature

function check_extensions_phone_number() {
  platform.get('/account/~/extension/~/phone-number')
    .then(function(resp){
      var jsonObj = resp.json()
      for (var record of jsonObj.records){
        if (record.usageType == "DirectNumber"){
          console.log("DirectNumber Found. Check feature")
          console.log(record.features)
          console.log(record.phoneNumber)
          for (var feature of record.features){
            if (feature == "SmsSender"){
              console.log("This number supports SMS: " + record.phoneNumber)
            }
          }
        }
      }
    })
    .catch(function(resp){
      console.log("Something went wrong.")
    })
}
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Khaled Ben hassine avatar image
Khaled Ben hassine answered ·

Still can't understand the logic behind all your answers, sometimes you point the user to the dev team and sometimes you provide them with a piece of code to check is they have access to some specific options ....

It will make sense if you put this function in your GUI interface right ?

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Within this forum, I would help as much as I can w/o looking into your RingCentral production account details; The task that requires more investigating time and revealing some sensitive information about your account that I can't ask you in this public forum.

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