How do i turn off desktop ringing?

2 replies
4092 views

I have several phone at my work place that accept the ringcentral phone calls. I use the desktop app to see my faxes and voice messages. I do not want the phone to ring to my computer, but if I mute it in the settings, it turns off the volume for the whole computer. How do I disable the ringing on my computer app?

phone

D

danno

Participating Frequently

Go into the settings, of the RC4W APP, and select sounds. There is an option to turn it off.

M

Marvin1550131027

The First Step

That does not working for me. Not sure what the 4W means either. I called support on this and they said that option tp disable the ring is not available in the newest version.

Our version

Version: 20.4.21.315 Web, 20.4.20.2686 Windows

Date: 2020-11-13 00:50:34

He was able to show me where to turn on the notifications for the phone, but that only worked for popups and popup sounds, The phone still rings.

Our version

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