question

elizabeth-shirey avatar image
elizabeth-shirey asked Anirban answered

turn off emails for new text messages

does anyone know how to turn off emails for every text message received? I tried under preferences but I'm still getting emails.

sms and text messaging
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J.B. Ferguson avatar image
J.B. Ferguson answered
Yes...go to your User extension and select Notifications (it's on the far right). Then select the Messaging Notifications drop down. You can edit both Messaging and Service notifications under the Notifications section.
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Anna Romero avatar image
Anna Romero answered

You have to log into your extension settings on your web browser on service.ringcentral.com. Then go to Notifications on the left, then UN-CHECK the box for Email (when receiving Text Messages). Then SAVE.

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Anirban avatar image
Anirban answered

You need to select the user for whom you are turning off the notification under Notification tab:

1606380666855.png


Then you can un check the options you don't need.


1606380666855.png (52.5 KiB)
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