question

eric12345678910111213 avatar image
eric12345678910111213 asked michel5476 answered

Disable incoming faxes during holidays

Many offices in our field turn off their fax machines over the holidays. I'd like to be able to do the same. Is there a way to temporarily disable incoming faxes for our account?

fax
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michel5476 avatar image
michel5476 answered
on your fax extension, just turn off the "take messages" option
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eric12345678910111213 avatar image
eric12345678910111213 answered
To be clear, I want the faxes to not go through as "sent" for the sender, not just to stop our office from actually receiving faxes sent to us. Also, when I log in to the fax extension, it seems to still take me to the main line instead of just the dedicated fax number, and I don't want to disable people's ability to leave us a voice message during the holidays.
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michel5476 avatar image
michel5476 answered
yes, if your fax line does not answer and does not take messages - it should not be received.  Obviously test this first.  If for some reason it does not work, then change the line type to voice-only, and take no messages.  Again, probably after hours, configure and test.  Let us know how it works out.
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Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

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