question

stuart-weeks avatar image
stuart-weeks asked ·

Call Queue texting

Can a call queue receive text messages if that queue has a direct number assigned to it? If so, who receives the text messages?

texting
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

· Write an Answer
jenn-community-moderator avatar image
jenn-community-moderator answered ·

Hello Stuart,


Yes! The call queue can receive messages. However, you have to log in using the direct number of the Call Queue and password of it. You can enable it through the email you added on the call queue if the call queue doesn't have a password yet.


Thanks!

2 comments Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Can the text sent to a call queue be sent/forwarded to the individual members Ringcentral ios app in this call queue?

0 Likes 0 · ·

Hello Stuart,

No, unless someone will log in to the call queue extension and manually forwarded it to the people in the queue. The text message will be sent to the call queue, not to the individual member of the queue.

Thanks!

0 Likes 0 · ·

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces