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New Participant
Oct 2, 2020 2:51 PM UTC
Solved

How to print text message received in RC app?

I need printed documentation of some text messages received. Is there a way to print text messages from the RC app?

    Community Manager
    Oct 5, 2020 4:16 PM UTC

    Hi @Mary Wacker,

    At this time there is not a way to print text messages. You can vote for this feature here.

    3 replies

    Community Manager
    Oct 5, 2020 4:16 PM UTC

    Hi @Mary Wacker,

    At this time there is not a way to print text messages. You can vote for this feature here.

    New Participant
    Nov 10, 2020 7:32 PM UTC

    I'm a lawyer too. I need to be able to prove I communicated with my client. I incorrectly assumed that texting in RingCentral would make that easy with a download feature similar to call logs.

    I need to be able to download all text messages like the call log I receive monthly with the content of all texts in an excel file that can be sorted by phone number.

    New Participant
    Nov 17, 2020 8:54 PM UTC

    Message data export

    • Allows account admins to request exports of the account’s entire message history, and adds new ability to export the message history of a specific user or team.

    Is this available yet?