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Raymond Camden avatar image
Raymond Camden asked Anirban answered

RingCentral phone with sandbox account?

I downloaded the RingCentral phone app and am unable to login in with my RC phone number or my main login account. I literally copied and pasted the values over and it won't let me login. Should my sandbox number work?

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Anirban avatar image
Anirban answered

By default it is set to production.

you can use the RingCentral soft phone and switch the soft phone to sandbox mode before login with your sandbox credentials.

On Windows: Ctrl + F2 On Mac OS: Fn + Command + F2

refer: https://developers.ringcentral.com/guide/basics/your-rc-phone

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys