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RingCentral dashboard API - How to get Queue Monitor and Service Level data
Tags: call queues
Feb 2, 2018 at 10:55am   •   3 replies  •  0 likes

Hello, I was wondering if anyone knows where to get the API for the RingCentral Live Reports feature:

I would like to get the following info from the RingCentral Dashboard:

1. Queue monitor (I need to know if value of callers in the queue is > 0 )

2. Service Level % (I need to know if the queue is below, at or above the stated % threshold)

3 Answers
answered on Mar 6, 2018 at 4:11pm  
I'd also love to see this feature.

answered on Feb 5, 2018 at 8:15am  
Looking forward to your reply. 

answered on Feb 2, 2018 at 3:29pm  
Hi Stan,

We don't have a Live Reports API just yet but we are considering this. Thanks for providing us your use cases. We don't have a date on when we can provide this yet but when we have additional information, we'll post it here.


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