Agents stuck in "Transition" status and unable to hang up calls

Hi all,

Our on-site agents (wired Ethernet, no VPN) occasionally get stuck in the “Transition” state in the RingCX web app (ringcx.ringcentral.com) after leaving a voicemail for an unanswered call. When this happens, they are unable to end the call unless they manually refresh their browser to reset their state.

After reaching voicemail, the state should change to “Engaged,” but intermittently it remains in “Transition.”

No dispositions are required, and the system is configured with a 60-second wrap-up with automatic return to ready. The issue appears intermittent with no clear pattern and has affected multiple agents.

Anyone seeing this? Workarounds or fixes? Thanks!