RingEX: Phone, SMS, & Fax

LOGS Inside admin portal there are CALL LOGS, RECORDING LOGS AND FAX LOGS but somehow there are NO TEXT LOGS NO TEXT HISTORY NO TEXT INFO in TMOBILE PHONE CARRIER for example one can log in to one's account and see the TEXT LOG for every outgoing & incoming text plus time date duration & exact details of the text . With RC VOIP this should be an easy 123 basic option.

How do we get a full recording of a call that includes transfers either in a queue or out of a queue? I have recording turned on for the queue and I have incoming and outgoing call recording setup for the users in the queue. However, it appears that when they do a transfer, the call recording ends. Is there a way to get the entire recording so we can track the entire customer experience?

I have a call/ring group, such that calls will go to my smart phone app and physical phone at the same time. If I have my phone out and lock the screen before putting the phone in my pocket, and someone just happens to call, they'll get routed to voicemail right away as if I was hanging up on them by locking my screen. I don't want customers to think I'm avoiding their calls or have to explain this to them every time it happens (it's happened a few times in the last month). Is there a way to disable this (let calls go 20 seconds before V/M always)?

Does anyone know RingCentral's official RTO & RPO figures? I need this to for my business insurers and our BCP. RTO - Recovery Time Objective and RTO Recovery Point Objective.I dont want to know how well the system/platform has performed. I need to know if/when the system goes down how long will it take for Ringcentral to restore service and once restored how much data will I loose.

I have Verizon for my cell service and have continuous 5G coverage all over the Phoenix area. As soon as I answer a call on my RC app, my 5G drops and so does the call. This has angered MANY customers, so much that I have lost business. Verizon says it is not an issue with their service, but with the RC app itself. Is there a setting on my phone or on the mobile app that I need to adjust?

I saw this question was asked back in 2016 and someone said they would add it to future feature requests (or something like that) - Do we have an update and has this feature been added? It would be SUPER helpful for work, especially when we are out of office for the holidays (over half of our 20,000+ clients use text messaging instead of calls). Thanks so much!

No available new numbers for area code 845 (Newburgh, NY) ? I created 4 yesterday. I have 1 more new user number to create and not able to.

New to ring central.I work for a mfg. company for sales and tech and we have a queue for the incoming tech calls.Average around 30-50 calls per hour.After a call is finished there is a 30 second pause until the next call appears.Is there a way to control this pause? Can i disable it or turn it on as I need it?Sometimes I want to answer the calls and get people taken care of ASAP and the 30 second pause makes the process take forever.To control this pause between calls would be a gamechanger.Any help is appreciated.

Account type: USDesktop version: 9.4.3-29474I started having this issue in the last week. After a call ends, I get a green button in the RingCentral for Windows desktop application asking if I want to switch call to this device.There isn't another active call. If I click the "Switch" button, it tries to perform the action but I just encounter dead air. The phone number listed in the popup changes over time (often, it's the number from my last call).If I do nothing, the green button will often disappear on it's own.Anyone else encounter this? Suggested solutions?P.S. Already rebooted, so that isn't a solution. ;-)

Since February simultaneous ring has not worked on one of my two lines. Countless calls to the new "Eastern Europe" Support have failed to resolve this. Calls to Billing result in some clearly personal voicemail in a foreign language sounds like Slovakian saying leave a message I will call you back. Sorry RC, after about 15 years of outstanding service you have gone down hill this year.

We are TCR registered to be able to send text messages, when applying for our brand we submitted specific use cases to be able to send text messages containing a URL so our business partners can log their location with us. Recently RingCentral has blocked these from going out, originally stating URL shortner was not compliant but we are not using a shortner. It turns our RingCentral is marking these as SPAM and will not send out. Has anyone else experienced this issue where RC blocks outbound text? Does anyone have any experience with having ring central "whitelist" these text so they send? Its frustrating as we spend 6 months getting TCR approved only to have this happen.

Are there any features or apps that would allow us to set alerts/notifications that would trigger and notify our techs in some way when the length of their calls reach a specified time limit?

Hello, we got an email from RingCentral saying we need to allow an certain IP range though out firewall for performance purposes. If we are using fax only services, can someone tell me if we need to do this? Thank you.

Here's the setup. Our company hosts many websites for clients. Each website has it's own phone number. We have about 15 phone numbers.Question: Why can't Ring have a setting to display a name of the number being called when a call comes through?For Example: if a customer calls for the hotdog storefront, when a call comes through, it will say its from the HOTDOG STOREFRONT. If a different customer calls, and it's for the ice cream storefront, the popup would say ICE CREAM STOREFRONT. This would just take place of the phone number that's displayed.Again, this would display the name we set for OUR phone numbers. So that WE know which storefront is being called. Does this make sense? Could this be implemented?I've seen questions about this from 2014. It seems silly that nothing has been implemented yet. Ring would probably make more money if they had this functionality.Thanks,

An attorney is on an outgoing call and the receptionist receives another incoming call asking to speak to him/her. When he/she buzzes the attorney's extension, it goes right to voicemail if he/she is on an outgoing call. How can the receptionist buzz the attorney and announce the call, have him place his current call on hold and pick up the new call.

Sometimes the callee doesn't hear me but I can hear him. Win11, Plantronics Hub 3.25.0 Build 37131. Sometimes it helps to change the settings from "Default - Headset..." to "Headset..." and vice versa but not always. Any idea?

Hello all,I am trying to find out if there is such a thing as a standalone sidecar? We are looking to use the ringcentral app more, but the receptionists do not like the HUD as they have to scroll to see everyone, versus the sidecar is a quick glance.Thanks!

We are currently trying to upgrade users to RingCentral 23.2 for Windows 10. For context, I am the application packager and am deploying the application through SCCM with a powershell script that performs an uninstall of all previous versions and then installs the new versions.In the process of doing this, and in the last few upgrades that were done (to 23.1.1, and 23.4, etc) we are encountering issues where the users are prompted to deauthorize the application on their computer. This is occurring even though the user device have not changed- it's an upgrade on the same hardware, same computer name, same identifiers, etc as the previous version.Could you please tell me how we can get the version upgraded without the user being required to deauthorize on the same device, or provide more technical information about this issue and how to resolve it? I have tried logging a case online but I am getting an error "Something went wrong. Please reload the page or try again later.&quot

Unwanted Caller, reaches main company number at the reception desk. Who has actual reception phone (Yealink T46S) and Office@Hand Desktop App. She blocks the number = works fine (except there is a 30 phone number limit). Does not work when she does not answer the phone and the call goes to her two backups. One backup has a T42S and the other uses desktop application. When the call is routed to them, does not show a caller-ID and as a result they can not add this unwanted phone number to their own block lists.

Is there a way to dial calls from the ring central desktop application and have them ring out through our desk phones? We would like to better leverage our Contacts in RC and the chrome extension but everyone on the team has a desk phone, and we'd like to still utilize them. The only solution we have found is call flipping, but the calls can’t be flipped from the desktop to the desk phone until it connects, leaving customers on hold while we fumble to select the right phone and pick it up. Is there a solution that will automatically flip the call once dialed or to run the call through the connected desk phone instead of the softphone?

I have to remove the "missed calls" manually, because they don't vanish after the call is returned.

Our team is getting overwhelmed when they receive a fax notification on their "Desk" phones. We know we can change the notifications to mark it as "read" in Ringcentral Inbox but how to avoid getting any FAX notification on Desk phone? We are fine with just Email notification.

In the last week we have been unable to search a phone number on the Call Log screen. Using the 'search number' field, nothing comes up. Did a setting change? What is causing this?

outside users send text message to ringcentral softphone user line which is attached to personal cell phone. outside user gets message that "message could not be delivered to this non-wireless number". ringcentral user is set up similar to all other users. why is text not being forwarded to cell phone?

It seems the latest update of the RC App now pushes a green circle about Cookie settings. It will not go away no matter what you select. It is covering / blocking the Help menu option too, and we cannot move it. How do we get rid of it for everyone? Forcing this to sit there was a very bad design idea.