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Question

Status keeps reverting to Invisible.

  • September 29, 2020
  • 4 replies
  • 4464 views

My status keeps changing from Available to Invisible even though I am active on the computer. I need it not to do that. This is the new app. Ver 20.3.31.2413 Windows.

4 replies


  • Participating Frequently
  • January 29, 2021

This is happening again to several users. Logged off all app locations (PC and Mobile) and logged back in. Still changes quickly back to invisible. Is this another RC bug?


  • New Participant
  • August 18, 2021

Not sure if this is the right place to comment that this is happening to me on the Web Console app. I came in this morning, clicked on the https://app.ringcentral.com tab on my web browser and my status is 'Invisible'. It has since gone to 'Available'. I will point out that I still get calls even though my status is 'Invisible'. It seems to be an aesthetics issue.


  • New Participant
  • August 18, 2021

Okay. So according to the site, this feature is not working as intended since I am NOT manually setting myself to 'Invisible'

Invisible: A gray dot. This will appear as if you’re offline. This presence can only be set manually.