Enhanced Business SMS campaign

When attempting to create an Enchanced Business SMS Campaign the auto-reply responses are defaulting to something other than what I list. How do I fix this.When I send a test text message and reply with Y, it generates a new text that says Yes I plan to attend but I would like it to say Thank you for your RSVP. This is utilizing the request response feature. 

Hi ​@mbrim,

 

What you are experiencing happens because of how the Request Response templates are hard-coded into the backend of the Enhanced Business SMS Campaign feature.

When you toggle on the Request Response interactive setting (which automatically processes opt-ins, RSVPs, or quick replies), the system relies on predefined global compliance templates to ensure the confirmation message standard is met. Even if you update the primary copy or default auto-reply list, the interactive logic overrides it with the built-in confirmation script (e.g., "Yes I plan to attend").

To work around this limitation and get your exact wording ("Thank you for your RSVP") sent out when a recipient texts back "Y," you will want to move away from the standard interactive feature and handle it via the Workflow Builder instead.

Here is the cleanest way to set it up:

The Solution: Use Workflow Builder for Custom Replies

1. Open your RingCentral desktop or web app and click on Workflows (or find it under More on the left-side navigation bar).

2. Create a new workflow from scratch.

3. Set your Trigger to SMS received. In the settings, select the specific phone number tied to your Enhanced Business SMS campaign.

4. Add a Condition to the workflow: Set it to check if the incoming text message body equals or contains the letter Y (you can also add a secondary branch for "Yes").

5. Connect that condition branch to an Action: Choose Send SMS, select your campaign number as the sender, and type your custom message: "Thank you for your RSVP."

Using a workflow completely bypasses the default interactive campaign blocks, giving you absolute control over what your auto-responses say.