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Executive Assistant

How do I create or choose an Out of the office automatic text

Best answer by Mary-Community_Moderator

@Kami,

You can set up an automatic Out of Office text reply right inside your RingCentral app.

1.Go to Settings:App menu.

In your RingCentral app, click Settings (the gear icon) and select Text.

2.Turn on Auto-Reply:Enable feature.

Toggle on Reply to all texts or Reply after hours, then click Manage.

3.Set dates and type your text:Customize message.

Check Set start time and end time to pick your dates, type your out-of-office message, and hit Save.

Individual Texts Only: Auto-replies only send for direct 1-on-1 texts, not group text threads.
10DLC / Carrier Registration: Your line must be fully registered for business SMS, or auto-replies won't go out.
Toll-Free Restrictions: If your number is Toll-Free, mobile carriers often block automated text replies to prevent spam.
Character Limits: Try to keep your reply under 160 characters so it sends as a single, clean text message.

For a full step-by-step walkthrough, check out the official Configuring Text Settings in the RingCentral App article.

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