Having Trouble Filling SMS Campaigns

No, it is definitely not normal for the SMS Campaigns page to get stuck on a loading screen. It usually means the portal is hitting a timeout or a browser-side caching conflict while fetching your 10DLC registration data.

Here are a few quick steps you can try to get past the loading screen:

1. Clear Your Browser Cache & Cookies

Stale session data or old cached files in your web browser are the most common cause for loading loops in the Admin Portal.

• Clear your browser's cache/cookies, or open a new Incognito / Private Browsing window and log into the RingCentral Admin Portal to see if the page loads.

2. Try a Different Web Browser

If you are currently using Google Chrome, try switching to Firefox, Microsoft Edge, or Safari (or vice versa). Disable any ad-blockers or security browser extensions temporarily, as they can block background API requests.

3. Log Out and Re-authenticate

• Fully log out of your RingCentral account.

• Close all open browser tabs for RingCentral.

• Open a fresh tab, log back into the Admin Portal, and navigate to Phone System > Enhanced Business SMS (or SMS Campaigns).
   

Let me know how it goes! 😊