Solved
Having Trouble Filling SMS Campaigns
Hi, im having issues entering the SMS Campaigns, is just stays in loading is this normal?
Mary-Community_ModeratorAnswer
Community Manager
July 28, 2026
No, it is definitely not normal for the SMS Campaigns page to get stuck on a loading screen. It usually means the portal is hitting a timeout or a browser-side caching conflict while fetching your 10DLC registration data.
Here are a few quick steps you can try to get past the loading screen:
1. Clear Your Browser Cache & Cookies
Stale session data or old cached files in your web browser are the most common cause for loading loops in the Admin Portal.
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Clear your browser's cache/cookies, or open a new Incognito / Private Browsing window and log into the RingCentral Admin Portal to see if the page loads.
2. Try a Different Web Browser
If you are currently using Google Chrome, try switching to Firefox, Microsoft Edge, or Safari (or vice versa). Disable any ad-blockers or security browser extensions temporarily, as they can block background API requests.
3. Log Out and Re-authenticate
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Fully log out of your RingCentral account.
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Close all open browser tabs for RingCentral.
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Open a fresh tab, log back into the Admin Portal, and navigate to Phone System > Enhanced Business SMS (or SMS Campaigns).
Let me know how it goes! 😊