How can multiple users access and respond to text messages without switching accounts?

Question

Hi everyone,Our company has several RingCentral accounts used by different staff members. Right now, all of our text messages go to one main account.To read or reply to messages, we have to log out of our current account, switch to the main one, handle the texts, and then switch back — which is really inconvenient.Is there a way to let all users view and respond to texts from the main account without having to constantly switch accounts?Thanks in advance for any help or suggestions!

BeckyH · Answer

Hi everyone,Our company has several RingCentral accounts used by different staff members. Right now, all of our text messages go to one main account.To read or reply to messages, we have to log out of our current account, switch to the main one, handle the texts, and then switch back — which is really inconvenient.Is there a way to let all users view and respond to texts from the main account without having to constantly switch accounts?Thanks in advance for any help or suggestions!Hey! I’m excited to share that we have a new offering that does just that.You can learn more here:https://www.ringcentral.com/products/customer-engagement-bundle.htmlBecause it’s brand new (just announced this week) you will have to go through your account manager for this add on.Happy to help with questions - reach out!Also, here’s an article for how to manage a shared inbox with this add on.https://support.ringcentral.com/article-v2/managing-a-shared-sms-inbox.html?brand=RingCentral&product=RingEX&language=en_US

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