Is it possible to receive SMS to a softphone user number?

Forum|Forum|1 year ago
May 26, 2025
2 replies
279 views

Hello- I have a user that is on a desktop app and they are not able to receive SMS text on the direct phone # that is associated with their extension. They can send SMS the issue is only with receiving. Is there a setting or any way to resolve this?

sms and text messaging

Best answer by ChristinaP124

Hello - I resolved this issue, the cell phones were being affected by apple user. When we factory reset the de-activated cells problem solved. texts came to the desk top app.. thank you for your guidance

Crystal_

Community Manager

Hi @ChristinaP124,

Could you please DM me your account information and the affected number so we can review on our end and endorse to our support team if needed?

Thanks!

C

ChristinaP124

AuthorAnswer

The First Step

Hello - I resolved this issue, the cell phones were being affected by apple user. When we factory reset the de-activated cells problem solved. texts came to the desk top app.. thank you for your guidance

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