The First Step

Question

No TEXTS! Horrible Customer Service by Ring Central too!!

Forum|Forum|3 years ago
March 6, 2023
8 replies
582 views

We submitted all the docs/registration for TCR and now the entire system has crashed - no outbound texting, a broken API and Ring Central won't even acknowledge the mess they have caused. Customer Service Rep was RUDE!! Asked us to restart the campaign, pay $26 three different times, and told us a new 20 day wait. All while we see the API is broken! Time for a new VOIP provider...good by Ring Central!!!

sms and text messaging

BeckyH

Community Manager

@Tate Borcoman I am working with the team to address the API. I'll escalate - you can email my team directly at Community.Support@RingCentral.com

T

tateb

Author

The First Step

Appreciate this Becky - but we've tried this all morning and have spent 3 hrs trying to get someone to help only to be told by a rude RC Customer Service rep that it wasn't RC's fault and it was ours...we pay a lot of money for this service and it's terrible!!

J

josborne

The First Step

@Tate Borcoman have you gotten a straight answer on this or any help at all?

T

tateb

Author

The First Step

Any updates? We registered like we were supposed to several weeks ago for TCR and still no texting available HORRIBLE experience!

T

tateb

Author

The First Step

This is the WORST customer service experience I have ever had!!

J

jonathan-5

New Participant

We are experiencing the same problem. Texting was cut off out of the blue even though it said we had until March 20 to register. Customer service is TERRIBLE!!!!

S

SandyScott

New Participant

I know this is an old thread, but I’m experiencing the horrible customer service right now. Support cases open for ages and nothing done, chat support giving incorrect information, phone support can’t do anything but ‘escalate’ which does nothing. What a joke.

Mary-Community_Moderator

Community Manager

I know this is an old thread, but I’m experiencing the horrible customer service right now. Support cases open for ages and nothing done, chat support giving incorrect information, phone support can’t do anything but ‘escalate’ which does nothing. What a joke.

Hi @SandyScott, I’d like to help. Can you please send me a DM?

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