One of our Customer service cannot use SMS to text our vendor

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I just finished set up SMS but one of our customer service still cannot use it and still showing Setup in progress. and I cannot register them what the next step I can do to resolve this issue. thank you.

sms and text messaging

Mary-Community_Moderator

Community Manager

Hello @Jay Yeh, please send me a DM with your contact details, and I’ll share your concern with our TCR Escalations Team. Thank you! 😊

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