Ring Central is at fault. We deserve to be made whole.

If Ring Central reads these, they need to note, this type of service is only occurring with RC. They are at fault for this disaster of a situation that is costing all of us hundreds of thousands in lost revenue. I personally have worked on TCR since January of 2024. Other companies I use SMS with were approved within a week. I’ve spoken to dozens of agents and supervisors and everyone just escalates to the next person. Nothing ever changes. No solutions are ever presented. The same errors I receive back were corrected months ago, and even the agents I work with agree that my campaign should be approved. This is supposedly being vetted by a 3rd party that no one can contact? To me, that seems like fraud of the largest level. 
 

I’ve begun exploring legal recourse and with the volume of people this affects, I think there’s a real case to be made. If any others would like to join. Please drop me a message or email me at “owner@partnersdogs.com”. 
 

Of course, I’d rather just have RC get their stuff together and restore all of our sms capabilities. Though, it doesn’t seem like they care. 

Crystal, I appreciate you attempting to “escalate” this, but I’m afraid I have received the exact same spiel from every supervisor that I’ve spoken with for months.
I’ve been riding the “escalator” for longer than I care to admit. Unless you can talk to the anonymous agent from the mysterious 3rd party that keeps rejecting my campaign for the same reasons that were already rectified by RC’s escalation team? Unfortunately, since no one can even identify that person, I find it difficult to believe you can assist me.

And we are now looking at another global issue just two months later. At least the customer support line works this time...

Absolutely—and thank you again for being candid about your experience. I completely understand your frustration, especially after putting in so much time and effort without seeing progress.

That said, I wanted to share a recent example where our Elite Escalations team was able to successfully assist another user facing similar TCR roadblocks. You can view their post and experience here:
👉 TCR Registration Problem - Rejected Too Many Times

If you're open to it, please send me a DM with your account details. I’ll personally ensure your case gets the attention it needs from the right internal teams. You deserve better, and I’d love to help turn this around.

It’s not actually a global issue. But there is an incident and the team is working to resolve. We’ll share updates as we have them. 

ON HOLD for 40 MINUTES TO TRY AND SPEAK WITH SOMEONE but its not a global issue