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New Participant
July 2, 2026
Question

SMS being delivered twice

  • July 2, 2026
  • 6 replies
  • 225 views

I'm sending text messages, and they're being delivered twice. Is the same thing happening to you?

    6 replies

    BeckyH
    Community Manager
    Community Manager
    July 2, 2026

    Hey, ​@franciscoariaschirinos There is a known issue.
    We’re working to resolve it, but in the meantime, you can monitor updates via our Status Site found HERE
    We’ll circle back when we have an update. 

    New Participant
    July 2, 2026

    This is happening to us as well. Do we know when this will be resolved?

     

    Mary-Community_Moderator
    Community Manager
    Community Manager
    July 2, 2026

    This is happening to us as well. Do we know when this will be resolved?

     

    Hi ​@Karissan, at the moment, we don't have an estimated time for resolution, but we'll share updates as soon as we have more information. We appreciate your patience in the meantime.

    BeckyH
    Community Manager
    Community Manager
    July 2, 2026

    This is happening to us as well. Do we know when this will be resolved?

     

    Hey, I don’t have an ETA currently, but we’re monitoring and we’ll make sure we update you here as soon as we have fresh info. 
    Continue to monitor the Status Site as well. 

    New Participant
    July 2, 2026

    Outgoing SMS messages are being delivered multiple times.
     

     

    Mary-Community_Moderator
    Community Manager
    Community Manager
    July 2, 2026

    Quick update for everyone following this thread: the technical issues reported earlier today have been fully resolved by our engineering team. All RingCentral services are back up and running normally.

    We know how vital these tools are to your day-to-day business, and we sincerely apologize for any inconvenience or downtime this caused your team.

    Is everything back to normal for you? If you haven't yet, please log out and log back into your app to ensure a fresh connection. Drop a comment below if your service is running smoothly, or let us know if you're still experiencing any hiccups so we can jump in and assist!