SMS is spotty again

Forum|Forum|1 year ago
May 28, 2025
4 replies
81 views

We had a huge issue with sending and receiving SMS and it was resolved for a while, and now we’re experiencing issues again randomly. When will all issues with SMS be resolved? This is making the service super unreliable.

sms and text messaging

BeckyH

Community Manager

We had a huge issue with sending and receiving SMS and it was resolved for a while, and now we’re experiencing issues again randomly. When will all issues with SMS be resolved? This is making the service super unreliable.

Have you created a case to have someone troubleshoot?
My team can help, but we’ll need details about the issues.

A

avital-faershtein

Author

I have: 28007090

We had a huge issue with sending and receiving SMS and it was resolved for a while, and now we’re experiencing issues again randomly. When will all issues with SMS be resolved? This is making the service super unreliable.

Have you created a case to have someone troubleshoot?
My team can help, but we’ll need details about the issues.

BeckyH

Community Manager

I have: 28007090

We had a huge issue with sending and receiving SMS and it was resolved for a while, and now we’re experiencing issues again randomly. When will all issues with SMS be resolved? This is making the service super unreliable.

Have you created a case to have someone troubleshoot?
My team can help, but we’ll need details about the issues.

Looks like I’m copied on your email. I’ll sync with Luisa to make sure she knows you already have a case and to escalate appropriately.

A

avital-faershtein

Author

Thank you. I look forward to seeing this issue resolved permanently.

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