SMS Issues

Ours is the same, if we send one text it sends 5 of them

same, text messages are failing or extremely delayed to send, some are visible as a preview but not in the conversation itself, one send 4 copies of one text. 

its showing 5 duplicates sent but in reality none have actually gone through

That’s exactly what we’re seeing, it sends on our end but the person receiving it never sees anything. It’s also affecting our logging in Salesforce

Same and I hate that they don’t post anything about the issue. When I call support it says they’re experiencing technical difficulties. Poor communication.

Our messaging shows that the text message has been sent 4x, but in reality, it seems like only 2.

Hey, Team - we’re working on this issue. 
We recognize the inconvenience here, but our teams are focused on resolving. 
You can keep up-to-date on the Status Site found HERE. 
And we’ll circle back to this thread when we have an update. 
 

Hi everyone,

Our engineering teams have fully resolved the issue causing the service disruption earlier today. All RingCentral systems are back up and running normally.

We sincerely apologize for the inconvenience this caused your team.

How are things looking on your end now? If you haven't yet, please restart your app or browsers to refresh the connection. Let us know below if your service is running smoothly or if you are still experiencing any lingering issues.