Susan2153262010

The First Step

Solved

SMS Log Download not Showing Names

3 replies
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When I view the SMS log on the Admin portal in RingCentral I am able to see the users’ names associated with their telephone numbers in both the “from” and “to” columns; however, when I download the log the users’ names are not showing in the recipient column when they are receiving a text. Is there a way to add this in?

Thank you

sms and text messaging

Mary-Community_ModeratorAnswer

Community Manager

Hi @Susan2153262010,

The absence of recipient names in the downloaded SMS log is a current limitation of the standard export from the Admin Portal. You may vote for this existing feature request at https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/50273754-exported-sms-log-should-have-the-inbound-sms-recip.

Mary-Community_ModeratorAnswer

Community Manager

Hi @Susan2153262010,

The absence of recipient names in the downloaded SMS log is a current limitation of the standard export from the Admin Portal. You may vote for this existing feature request at https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/50273754-exported-sms-log-should-have-the-inbound-sms-recip.

Susan2153262010

Author

The First Step

Thank you, Mary.

Mary-Community_Moderator

Community Manager

Thank you, Mary.

You’re welcome, @Susan2153262010! We really appreciate you always stopping by and being part of the Community. 😊