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The First Step
June 20, 2025
Question

SMS Logs Showing Auto Response

  • June 20, 2025
  • 11 replies
  • 453 views

Over the past two weeks we have started receiving SMS messages with the message “help”.  The inbound numbers are random and very infrequently the same.  The majority of the numbers being targeted are not published so am assuming a bad character somehow retrieved them.  In looking through the SMS logs concentrating on Company Numbers I am seeing the inbound text and then an immediate outbound text to that very number.  These Company Numbers are only monitored by myself and am not responding to these texts.  When logged into the app as admin I am not seeing any outbound text.  Also, the admin account receives other texts but am not seeing any similar auto response.

 

Any ideas why these auto responses are being generated?  

 

Thank you,

Susan

 

 

11 replies

The First Step
November 26, 2025

Good morning,

 

We’ve started to see an uptick in the “help” messages again and their auto responses.  I know I’ve asked this question before but is there any way to at least stop the auto responses?  The auto responses show that these are valid numbers which in turn perpetuates the situation.  Also, we are being charged for these unsolicited messages both inbound and the auto response.

 

We advertise specific numbers that are outside of RingCentral for SMS altogether so am not concerned with customers truly looking for help.

 

Thank you