New Participant

SMS outbound not working/inbound IS working/NO ERROR MESSAGE

Forum|Forum|11 months ago
September 5, 2025
4 replies
232 views

Everyone in my company is having the same issue.

We are receiving SMS messages but cannot send any SMS messages. And we are not receiving an error message saying they can’t be sent. So maybe they are “sending”, but not being received on the other side?

Anyone seen this before?

Mary-Community_Moderator

Community Manager

Hello @mmorton125,

Since this is a widespread problem for your company, the best way to get it resolved is for our specialized team to investigate it directly.

Please submit a support ticket here so our team can trace the messages and get to the bottom of this for you.

Mary-Community_Moderator

Community Manager

Hi @mmorton125, I just learned that there’s an ongoing SMS outage, which may be affecting your account too. For the latest updates and details, you can check https://status.ringcentral.com/. Thanks for your patience while this is being resolved!

C

CDRosser70

New Participant

We are having the same issues, and it’s NOT GOOD. We depend on texts for a lot of the business we do, and none of our customers are receiving our text messages. They can text us, but don’t get our replies. We’ve all tested this many different ways, and are hoping this resolves asap..

Mary-Community_Moderator

Community Manager

We are having the same issues, and it’s NOT GOOD. We depend on texts for a lot of the business we do, and none of our customers are receiving our text messages. They can text us, but don’t get our replies. We’ve all tested this many different ways, and are hoping this resolves asap..

Hi @CDRosser70, I know how frustrating this must be, especially since texting is such a big part of your business. Our team is already on it and working to get things back to normal as soon as possible. You can check the latest updates anytime here: https://status.ringcentral.com/. Really appreciate your patience while this gets sorted out!

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