SMS Registration frustration

Question

I'm close to giving up on getting through the SMS Campaign process!

I was approved to send SMS, with the same phone number, when I was with Zoom. I switched to RC in order to use BeeTexting. I’ve resubmitted my application at least 10 times (probably closer to 15 times), each time with RC customer support, and I keep getting rejected. The utter waste of my time has become so frustrating that I’m beginning to regret switching. Also, I’m paying for BeeTexting, and can't use it.

I have a very small business, which is all referral business; I have never done marketing, much less SMS marketing!

I’m beyond frustrated and getting close to just giving up….Help!

Crystal_ · Accepted Answer

I'm close to giving up on getting through the SMS Campaign process!

I was approved to send SMS, with the same phone number, when I was with Zoom. I switched to RC in order to use BeeTexting. I’ve resubmitted my application at least 10 times (probably closer to 15 times), each time with RC customer support, and I keep getting rejected. The utter waste of my time has become so frustrating that I’m beginning to regret switching. Also, I’m paying for BeeTexting, and can't use it.

I have a very small business, which is all referral business; I have never done marketing, much less SMS marketing!

I’m beyond frustrated and getting close to just giving up….Help!

Hi there, thank you for sharing this — I’m really sorry to hear about your experience and I completely understand how frustrating this has been for you.

I’d like to help get this moving in the right direction. Could you please DM me your account details and best contact information? I’ll have this escalated directly to our Executive Escalations Team for review and follow-up.

We definitely appreciate your patience, and I want to make sure the right team is connected with you as soon as possible.

local728 · Answer

What is the rejection reason?

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