SMS Rejections

Our TCR has been failed and we did not get any proper response. We always asks to update our website and we have done that as per the instructions but have no luck.

Our account manager has been changed and we do not have any information. This kind of service we are not expecting form RingCentral.

I have been having the same issue since August.  I had the changes made to my website per instructed but was rejected again.  There is a list of Error Codes available, but the actual rejection message does not contain the specific Error Codes.  I need this so that I can pass it on to the team that manages my website since following the general instructions does not seem to work.  I “reopened” my case on the support page and requested this and now I see my comment was removed and the case is again closed.  A case should not be closed until a resolution is made.  I was charged for the SMS application/feature yet I’m unable to use it.  Very frustrating.

Same here. I’m about ready to get rid of the dang company. I’ve been trying to get this done since the summer and I’ve had to purchase a dang web page, submitted at least 8 times with no luck. I’m done. 

Becky H,

My company is running into the same issue, but I am the ONLY one in my community, that cannot get SMS outbound to work. My Admin has done the TCR registration as well, but it’s been over a month and still no success. We will try the troubleshoot work-around steps you had on another forum, but if this doesn’t work, where else can we be pointed to, for dedicated help on this? 

I’m sorry to say that you are one of thousands experiencing the same issues. I have been going through this process since January of 2024. I have been declined 20+ times, usually for reasons that were already addressed by RC supervisors. Now, I can’t even get a phone call back from anyone. I’ve tried contacting my POC with the escalation team but he refuses to get back to me. I’ve probably spent 200+ hours collectively on this over the past year and a half. RC has failed us when it comes to support. They knew this was coming and they were not prepared. Ive started exploring legal recourse, but I would rather just have the service I’m paying for working.