TCR Extension not working. SMS shut down

Forum|Forum|3 years ago
April 3, 2023
4 replies
375 views

My SMS was shutdown yesterday and is still down today. Your site says that TCR was extended but that is not correct. There is an open case but I am told that it could take up to 20 days. Am I shut down for 20 days??

sms and text messaging

BeckyH

Community Manager

@Tony Perkins I see that you have a case open - I'll reach out to the case owner and identify where that case stands.

I will say that we had extended the deadline and so if you were able to text before the SMS registration process, you should still be able to.
I would make sure to discuss this with Support when they reach out to you.
If you run into challenges, I would encourage you to circle back here or shoot an email to Community.Support@RingCentral.com

Mike Stowe

Community Manager

Please try quitting and restarting the app to see if that resolves the issue. If it does not there is a good chance your number was flagged by a carrier, aggregator, or spam agency.

C

CamProp

New Participant

My SMS was shutdown yesterday and is still down today. Your site says that TCR was extended but that is not correct. There is an open case but I am told that it could take up to 20 days. Am I shut down for 20 days??

I was told the same thing… up to 20 days we have been down since Feb 3rd.

BeckyH

Community Manager

My SMS was shutdown yesterday and is still down today. Your site says that TCR was extended but that is not correct. There is an open case but I am told that it could take up to 20 days. Am I shut down for 20 days??

I was told the same thing… up to 20 days we have been down since Feb 3rd.

Please DM myself or @Mary-Community_Moderator & we can take a look!

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