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The First Step
September 12, 2024

TCR Registration Escalation, Support, and Guidance

  • September 12, 2024
  • 16 replies
  • 1006 views

Who do I escalate my TCR registration (re)submission to?   The chatBot does not seem to be armed with any useful information.   

We have resubmitted for maybe 4th time.   Is it better to delete and start over with new submission, or is our latest submission going to be reviewed?  Is there an SLA to review?  Prior rejections came wiethin 2 days.  This round has been crickets for about 8 business days.

I’m sure I am not the first to talk about the importance of text for business.   Sure, requirements are heightened to root out spam, and enforce more privacy policies, but we could all use some more guidance on how to pass this test.   

I take mobile numbers from a web form.   That seem to be my problem, where I can’t meet the requirements, and there is no guidance for what passes as sufficient notice to the www submitter.   

16 replies

Mary-Community_Moderator
Community Manager
Community Manager
September 18, 2024

Hi @JulieMaloney I'm sorry to hear about this situation. I'll reach out to Kate Ruga and her manager to assist you if she's unavailable. We'll ensure that this matter is resolved promptly.

New Participant
September 18, 2024

Thank you Mary!  I called RC CS again, after I posted, this and they now say that Kathy McKeon is our Acct Manager now.  I’ve called her twice and emailed but no reply yet.

New Participant
September 18, 2024

@Mary-Community_Moderator we got another email that says we need complete 10DLC.  However, this account and number is grandfathered in for SMS use in RingCentral.   We should not need 10DLC approval for our  numbers

Mary-Community_Moderator
Community Manager
Community Manager
September 18, 2024

Thank you Mary!  I called RC CS again, after I posted, this and they now say that Kathy McKeon is our Acct Manager now.  I’ve called her twice and emailed but no reply yet.

Yes, I see that your Account Manager is different. I am still in contact with the Support Team regarding this. Thank you so much for your patience.

New Participant
August 29, 2025

I need to escalate my TCR registration process. I have submitted probably 20 times and get rejected for very vague reasons. This seems to be by design to get people to port back out to a less secure platform.  Can someone please help me get this approved?

Mary-Community_Moderator
Community Manager
Community Manager
August 29, 2025

I need to escalate my TCR registration process. I have submitted probably 20 times and get rejected for very vague reasons. This seems to be by design to get people to port back out to a less secure platform.  Can someone please help me get this approved?

Hi ​@Blackwellframes, let’s get this moving in the right direction. Please send me a DM with your contact details, and I’ll help escalate this for you.