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The First Step
April 3, 2023
Question

TCR Registration was not extended - my outgoing texting was turned off today

  • April 3, 2023
  • 5 replies
  • 1416 views

Please help. I was assured that there would be a grace period. Our outbound texting has been disabled. This is really bad.

5 replies

The First Step
April 3, 2023

Here is the message that showed up this morningd7c6889f-3033-47bd-bff1-fda4c28ad01c.jpeg

Mike Stowe
Community Manager
Community Manager
April 3, 2023

Hi David, is this across all of your numbers? The team is investigating and I hope to have an answer for you shortly.

New Participant
April 22, 2025

I cannot send out external text.

I can receive external text.

HELP

New Participant
April 28, 2025

I haven’t received any responses

Crystal_
Community Manager
Community Manager
April 28, 2025

I cannot send out external text.

I can receive external text.

HELP


Hi ​@LGallardo,

Thanks for reaching out! If you're unable to send SMS, it's likely because your company needs to be registered with The Campaign Registry (TCR), which is now a requirement for business SMS messaging.

Could you please check if your company already has an approved campaign and if your number is linked to it? I recommend reaching out to your account administrator, as they can review your TCR registration status and confirm if everything is properly set up.