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New Participant
Feb 7, 2018 9:50 PM UTC
Question

URL Links through Desktop App Texting

We have the ringcentral desktop app for texting. We can not get links to go through. How can this be done? We need the ringcentral app to text back and forth with for Text, Pictures and Bitly Links

6 replies

New Participant
Feb 7, 2018 9:55 PM UTC
It works very well on our account.  I can send and receive links in either direction.  Can you better describe your problem?  How are you entering your URL's?
The First Step
Feb 7, 2018 9:57 PM UTC
I was curious so I just tried this myself and it worked fine.  Where are you having trouble?  Here is my example sent from RC Desktop app and received on Google voice:

Sent-


Received-

New Participant
Feb 8, 2018 2:13 PM UTC
Thanks for the responses. 1st, I copied/pasted my link into bitly then copied & pasted the bitly address and tried to send a text message to my cell phone through the online app. On the desktop, it looked like it went through, but the message never got sent to my cell phone. I also want to know if I can send a picture from the app to the phone. If yes, how to do it. 
New Participant
Feb 8, 2018 8:06 PM UTC
I've been looking at this and found that I can't use Bitly for some reason. However, I was able to use TinyUrl, so it solved my problems. Thank you for giving the suggestions.
New Participant
Jun 13, 2019 9:14 PM UTC
I've had this same issue for weeks, anytime I send someone a link to review our business. HIGHLY ANNOYING


New Participant
May 28, 2020 1:07 AM UTC
I tried using tiny.cc and that doesn't seem to work either. It would be really great if these limitations didn't exist.