User Notifications: Can't setup notification to SMS tmobile?

Forum|Forum|10 years ago
December 7, 2015
4 replies
1206 views

In the notifications area, you can set the service up so it notifies you via SMS if you have a message. It asks you to put your phone number in and list the carrier. Tmobile is not listed, though they are a major carrier, how can we get this to work?

K

kim

Employee

Brian - where your numbers recently ported in? If so, it could take 7-14 days.

If the numbers are not newly ported and you have isolated it to T-Mobile, please open a web case and support will contact t-mobile and resolve the issue. Put in your case that is specific to T-mobile and provide a few samples (date, time, texted number to, texted number from)

Kim

A

Anonymous

Well, you can't even put in a number and assign it to Tmobile. In the dropdown there is AT&T, Sprint, etc. all the major carrier, but Tmobile is not on the list. I'm not sure what this has to do with the number being ported over.

B

bjsvec

The First Step

Use email to SMS gateway provided by t-mobile: https://support.t-mobile.com/docs/DOC-3309

5105551212@tmoemail.net for example.

S

sheila-quintos11772

New Participant

Hello,

The customer wants to be able to setup the messages and notifications for her T-Mobile.

T-Mobile is the 3rd largest carrier but no option to setup her notifications to her T-Mobile number. If we can have this carrier added, would really appreciate it.

Please refer to account: 145922034

Thank you,

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