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The First Step
August 2, 2018
Question

We are having trouble enabling SMS due to a connection issue. Please restart the app and try again.

  • August 2, 2018
  • 3 replies
  • 522 views

Is anyone else seeing this error in Glip?


We are having trouble enabling SMS due to a connection issue. Please restart the app and try again.


The service status site shows normal.



3 replies

The First Step
August 2, 2018
Hey Brandon! Our Product Team has informed me that this is a known issue that they're working on. Can you sign out & sign back in? Let me know if that doesn't fix the issue :)
New Participant
October 29, 2019
I've started seeing this message again.  It started happening last week.  Closing and reopening the application appears to clear it. 
New Participant
December 12, 2019
mine says this too--what can I do to fix it? It just says "message failed-We are having trouble enabling SMS due to a connection issue. Please restart the app and try again." I go in the upper left corner and sign out but when i try to sign back in, the issue is not resolved. Please advise