Why is an SMS Opt-In Checkbox Required on My Contact Form for TCR Registration When I do not allow website opt-in?

Forum|Forum|1 year ago
November 12, 2024
13 replies
1057 views

The TCR support team is insisting that I add an SMS opt-in checkbox to my website contact form because we collect phone numbers. However, we only collect these numbers to make calls, not to send texts, and we don’t want to obtain SMS consent through the form. Our privacy policy explicitly states: “Consent for SMS communication is not collected through our website; it is implied only when a customer initiates contact by texting us.”

Since we don’t text these numbers collected on the form, and our privacy policy clarifies this, adding an opt-in checkbox would be contradictory.

Can anyone clarify why RingCentral is requiring an SMS opt-in checkbox in this case? We only use SMS for internal purposes, 2FA, or when responding to customers who text us first, and it’s limited to just three numbers.

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Tracey3284270020

New Participant

renan-Did they accept your above submission and approve your campaign?

R

renan

New Participant

Hi @Tracey3284270020,

No. Our registration has been kicked back out for an update time after time—this is about the 10th time. Every single time I have followed all the instructions from RC support via phone calls, chat, and emails. As someone who graduated at the top of their class (MS degree) and can not successfully do this, I’m wondering how anyone else is accomplishing this.

Since the above post, I tried two to three more times. No luck. And it seems the support could careless.

At this point, we’ve decided to give up and stop spending $15 for every try. The time I would continue to spend has been reallocated to finding a new provider who sets this up for us.

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Tracey3284270020

New Participant

Thank you for your response.

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