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The First Step
May 22, 2025 12:24 AM UTC
Question

Automatic "Away" status? More accurate indicator.

We are moving away from Skype to RingCentral.   I’m wondering if Ring can show “away” in the Status more accurately.  Currently it appears that a person’s status remains green/available until a timeout puts them as Offline or they physically log out or disconnect from Wi-Fi.  It would be nice if there is an in-between “Away from keyboard - Yellow” status, that would indicate the person is logged on, but is not currently active.  Skype indicates this away status when a person locks their screen or times out.  Our employees find it very difficult to interpret “Offline” as Ring portrays it. 

1 reply

KRingerThe First StepAuthor
The First Step
May 22, 2025 11:40 AM UTC

One useful feature is a timer that has the time the user was away.  This would help too.  If a user showed away for 5 minutes, others would know that they are close.  Also an end to a lunch break could be calculated for availability.