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New Participant
Nov 18, 2020 6:54 PM UTC
Solved

Forwarding a non RC phone to an RC phone

We just recently acquired a firm and we would like to have the old office phone number get forwarded to their new line at a different location. How can we go about doing this? This would also be temporary, maybe a year.

Not tech savy, and the tech support left me confused. Please be specific

    Answer
    Nov 20, 2020 9:58 PM UTC

    Hello @Harley Combs, we can do that. You need to go to Phone System > Phone Numbers > All numbers > Click the 3 vertical dots on the right hand beside "Add Number" > Forward Number.

    2020-11-21-05-57-00.png


    That should be good to go! Thank you.

    4 replies

    New Participant
    Nov 19, 2020 4:17 PM UTC

    Depending on the phone system, PBX, or cloud-based VoIP provider, this could be handled in several different ways. Without knowing what the original phone system is, I would suggest contacting the carrier and request a carrier forward.

    Answer
    Nov 20, 2020 9:58 PM UTC

    Hello @Harley Combs, we can do that. You need to go to Phone System > Phone Numbers > All numbers > Click the 3 vertical dots on the right hand beside "Add Number" > Forward Number.

    2020-11-21-05-57-00.png


    That should be good to go! Thank you.

    New Participant
    Nov 20, 2020 10:51 PM UTC

    @Jenn-Community_Moderator The OP’s title says they are looking to forward a non RC phone to an RC phone. Your instructions are for forwarding an RC phone to another number.

    The First Step
    Nov 23, 2020 11:22 AM UTC

    I think this is the correct link. With the above process shared, one can forward calls from non RC number to RC number as the process ask the non RC number which will be forwarded