Glip desktop app opens and closes itself

Forum|Forum|6 years ago
December 17, 2019
19 replies
1795 views

My Glip desktop app started opening and closing as soon as I turned on my computer this morning. I have uninstalled and reinstalled but no change. Help please, I cannot use my computer without uninstalling it completely, it takes over my monitor intermittently.

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bjsvec

The First Step

Can you describe in more detail what is happening? And are you using Mac or Windows?

When it fills the screen can't you change the size of the window or just minimize it?

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erik-vlach

The First Step

I have a user with the same problem. Glip will open and is trying to load the profile with the spinning icon in the middle of the conversation space. It will crash after an amount of time and reopen. I am unable to get to the menu to Clear Site Data. I have uninstalled and reinstalled and cleaned the registry with CC with no avail. Is there any profile info that needs to be deleted manually somewhere? This is on Windows 10 Pro 1709, RingCentral version 9.12.1

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mike12345678910111213141516171819202122232425262728293031

Author

The First Step

It opens and closes too fast to do anything with it. Ryan, the tech I chatted with tried several times. He has details and there is a video attached (in email). I am using Win 10 Pro. I saw an update on 12/16 (yesterday) in the programs folder. The app was fine yesterday (Monday), but this started as soon as I turned on my computer this morning (Tuesday).

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jared-grover

Participating Frequently

Has anyone had any luck getting around this issue? My Ringcentral App on version 9.12.1 started doing the same thing this morning. Uninstall and fresh install does no good. Having to use the app.glip.com web page currently.

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mike12345678910111213141516171819202122232425262728293031

Author

The First Step

I have not. I logged a ticket with RC support and they are "working on it". Not sure why it's taking so long to get the fix completed.

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jared-grover

Participating Frequently

Thanks for the info. I will track this issue through RC Support.

Unfortunate. I have multiple users that are now seeing this behavior and it started after the office had a power outage.

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erik-vlach

The First Step

FYI when I started the RingCentral app from c:usersusernameappdatalocalGlip it started without error - if anyone wants to give that a try.

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mike12345678910111213141516171819202122232425262728293031

Author

The First Step

This is from the tech that has my case.

Hello Mike, My name is Theresa of RingCentral App Glip Support. We apologize for the inconvenience of the loading and crashing of the desktop app. This is a known issue. Our RingCentral App Development Team is working-in-progress to fix this issue. Please bear with us. I will be escalating this case to our higher tier of RingCentral App Glip Specialist Team. They will tag and monitor this. Once the system declared a fix, you will be automatically updated about this. You can create a RingCentral App (Glip) web case anytime through https://support.ringcentral.com/new-case.html?language=en_US For other RingCentral assistance and articles, please visit support.ringcentral.com Thank you for using RingCentral as your communications provider. Have a nice day. Warm regards, Theresa Binalla RingCentral App Glip Support RingCentral, Inc

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jared-grover

Participating Frequently

Thought this was helpful and wanted to share. To get archived versions like 19.9.1, just change the path.

https://community.ringcentral.com/ringcentral/topics/version-archive-for-downloads-portal

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jared-grover

Participating Frequently

I was able to download 19.9.1 and my GLIP now functions. Question is how long before Ringcentral tries to update to the broken version.