How can I change the invisible setting to a longer period of time before it changes me from available to invisible?

Forum|Forum|6 years ago
May 28, 2020
3 replies
1221 views

How much idle time is it before the status changes from available to invisible? Can this time be changed or turned off? I am missing customer calls when this happens

presence

A

Anonymous

Hello Kerry!

That would be 15mins is the time. You might want to try our new app. Which handles presence differently based on computer activity.

Thanks!

M

matt-gregory