RingCentral: can't add a guest member to a team

Hi @nax-nacua, have you already tried to uninstall/reinstall your app?

@mary-community-moderator yes, it's happening on all platforms across all our company users so I don't think it's app related.

@nax-nacua Please check external guest control settings to make sure guests are allowed to be added on your account: https://support.ringcentral.com/article/configuring-external-guest-control-ringcentral-app.html

I think it's configured correct as we're able to add members without any problem before.

we are having the same issue. Except we can add some guests but not all. And the guests we can't add have been added to other teams prior.

We are also having the same issue and I've configured external guest control. We are no longer able to add guests to any teams. It seems like there was an update after Christmas and it messed things up.

I am now having the same issue. I can no longer add any guests to teams. Existing guests are ok, but we can't add anymore to any teams.

This option actually needs to be enabled from the external guest that you're adding:

You will need to use the new RingCentral app to do this : https://app.ringcentral.com/login or download the desktop app: https://support.ringcentral.com/download.html

1. Navigate to Settings via the left-hand navigation bar
2. Click the Administration tab in the left pane
3. Click on the Allow conversations with guests dropdown under Company settings and select "All Users"
4. On the Allow external guests to start conversations, toggle the switch to on to start conversations with external guests.

We really don't have to do this option before so I can only guess that RingCentral push an update recently.

We can't add guests and we also are unable to task a lot of our guests which is making it very difficult to run our business, as we were able to rely on this until this week. I have called, messaged and can't get help ANYWHERE with this company. Very, very unimpressed. Also do not want to use the new version. It is awful.

I am having this same problem, when will this be fixed?

I've actually had inconsistent results here. Some of the guests with the same version I've got of the app: 20.4.31.344 Web, 20.4.30.2774 Windows sees the Administration tab and some do not and they are able to be added to teams, but then the others aren't. This new option is very buggy and it's making it really hard to add any new guests because some can be added to teams and some can't.