Team member images are broken.

5 replies
835 views

I am using Version: 19.10.2 (E. 5.0.10) Build: 144 (rev. 9ff98ad). Where the images used to show for other members in a Team conversation, they now show as broken image links. I have restarted both my workstation and the application. Is this a setting I need to change?

message

J

Jessica H.

Community Manager

Hey Jason,

This isn't a setting, something's broken that needs fixing! Please contact support for troubleshooting help!

D

denise-foley

New Participant

Did you ever get a resolution on this? Mine is also broken. I can't see images on Mac app but I can send them. I can't send them on my phone app but I can see them. My avatar is broken on both.

J

jason-wilkins

Author

The First Step

I never did get a resolution, but I did find out that the issue is with my internet provider. When I disable wifi and use my phone as a hotspot for connectivity, everything is fine.

My internet provider is Xfinity (Comcast).

J

jason-wilkins

Author

The First Step

I do not know what that means.

A

Anonymous

Hi Jason!

Can you confirm if you disable the Advance Security of our network?

Thanks!

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