Unable to install new RingCentral app

2 replies
5613 views

This error seems to occur when a user uninstalls ring central classic and then attempts to install the new ring central app. We have been unable to resolve this for multiple users.

A

Anirban2396911020

The First Step

For safer aspect after uninstall the old app, try to reboot your system once. If that doesn't help please raise a support ticket here and RC team can guide you

Mary-Community_Moderator

Community Manager

Hi @Alec, this is currently a known issue. Please make sure to do a clean uninstall. RingCentral needs to be removed on Task Manager and Registry editor. Then uninstall the Control Panel Programs and Features. Lastly, delete C User<Username>AppDataLocalGlip folder completely and try to install Jupiter again via ringcentral.com/apps/rc-app.

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