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  • 8 Questions
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8 Questions
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in Getting Started
Stay Informed: Set up RingCentral Service Status Notification for Real-Time Updates!

We know that the status and functionality of your RingCentral products is crucial to keep your business running smoothly. We've prepared this step-by-step guide with information to stay up to date with RingCentral Service Status and ensure you have real-time information if an incident should occur. What is a Service Status Notification? It is a subscription page inside your RingCentral Online account which allows Administrators to sign up any User on their system to receive service-impacting issue notifications via email and/or SMS. How to set it up? Log in to your RingCentral online account . Click Admin Portal . Go to Users , then User list and select a user. Select the features to be monitored and the notification type: By Email or By SMS . System status notifications are sent to the email and/or mobile phone number set in User Details . Click Save . NOTE : In order to receive system status notifications by email and/or SMS, the user must have a valid email address and mobile phone

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Jann Mateo
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in Getting Started
Getting Started with RingCentral: Submitting your Porting Order

Welcome to another "Getting Started with RingCentral" ! Where we guide you through essential features to maximize your RingCentral experience. We’ll be guiding you on how to submit a request to transfer your phone number to RingCentral. What is Porting? "Porting" simply means transferring your existing landline or cell phone number from one telephone service provider to another. At RingCentral, you can easily transfer your phone numbers from other carriers by submitting a porting request. What Problem does this Solve for me? Keep your phone numbers : You can retain the phone numbers your customers are familiar with and rely on. Business Mobility: With RingCentral, your number becomes portable, enabling you to make and receive calls from anywhere via mobile apps, desktop applications, web browsers and even desk phones. Advanced Features: Once ported, you can take advantage of RingCentral's powerful tools, such as call forwarding, voicemail, video conferencing, and team messaging, all av

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Jann Mateo
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in Getting Started
Getting Started with RingCentral: Setting Up Your Multi-site Caller ID Name

Welcome to another "Getting Started with RingCentral" series! In this installment, we'll focus on adjusting your multi-site's caller ID name, which allows you to display different caller ID names based on your business setup. Let's explore how you can customize your account's caller ID name to best suit your needs. What is the Caller ID Name? Your Caller ID name (CNAM) is the name displayed to recipients outside your organization. You can assign a caller ID name to your entire company, a specific site within your multi-site setup, or an individual phone number. What problem does this solve for me? Professional image : It shows the business name or number, making your business easily identifiable to your customers. Avoid being marked as spam : It helps customers know they’re talking to a legitimate business, reducing the chances of being mistaken for spam. Regulatory compliance : Ensures businesses meet legal requirements for showing correct caller info. Avoiding confusion with other of

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Mary-Community_Moderator
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in Getting Started
Getting Started with RingCentral: Setting Up Your Company Caller ID Name

Welcome to our "Getting Started with RingCentral" series! We'll guide you through essential features to maximize your RingCentral experience. In our first guide, we’re diving into Company Caller ID Name — a powerful tool that ensures your business projects a professional image with every call. What is the Company Caller ID Name? Your RingCentral company Caller ID Name (CNAM) is the name displayed to recipients outside your organization. You can assign a caller ID name to your entire company, a specific site within your multi-site setup, or an individual phone number. What Problem does this Solve for me? Professional Image : It shows the business name or number, making your business easily identifiable to your customers. Avoid being marked as Spam : It helps customers know they’re talking to a legitimate business, reducing the chances of being mistaken for spam. Regulatory Compliance : Ensures businesses meet legal requirements for showing correct caller info. How to Set Up Your Company

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Jann Mateo
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in Getting Started
Getting Started with RingCentral: Setting Up Caller ID Name for a Phone Number or User Extension

Welcome to another "Getting Started with RingCentral" series! This time, we’ll be guiding you on how to update the Caller ID name of individual phone numbers or user extensions allowing you to show different caller ID names based on your business needs. What is the Caller ID Name? Your Caller ID name (CNAM) is the name displayed to recipients outside your organization. You can assign a caller ID name to your entire company, a specific site within your multi-site setup, or an individual phone number. What problem does this solve for me? Avoid being marked as spam : It helps customers know they’re talking to a legitimate business, reducing the chances of being mistaken for spam. Regulatory compliance : Ensures businesses meet legal requirements for showing correct caller info. Clarifying the caller’s Identity: If you manage multiple phone numbers in your business, you can display different names for each line to help recipients easily identify the caller. Protecting Privacy: If you don’t

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Jann Mateo
Community Manager
BeckyH
Community Manager
BeckyHCommunity Manager
published in Getting Started
How to Flag Inappropriate Posts and Behavior

The RingCentral Community Team strives to ensure that your experience in our Community is safe and positive, fostering an environment where you can interact online with fellow end-users and administrators to obtain prompt answers. If you encounter a Community post or response containing hateful language or inappropriate behavior such as bullying or harassment, please report it promptly. This will allow us to review it immediately and remove it if warranted, maintaining a respectful and inclusive space for all participants. Visit our Code of Conduct to learn more. You’ll see three dots on the lower right corner of each post and response. You can click on those dots, and select Report to bring this inappropriate post or response to our attention.

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BeckyH
Community Manager
BeckyH
Community Manager
BeckyHCommunity Manager
posted in Getting Started
How to Ask a Good Question

A well-crafted question will help you get a faster response and have you on your way to implementing the solution. Here are some tried and true tips on how to ask a good question: Check if Someone has Already Asked your Question Before you jump in feet first to ask a question, take a minute to confirm that no one else in the Community has asked this question. We also suggest a quick search through our Knowledge Base to check if there is an article that can help you out! Start with a Clear Title Help other Community members understand exactly what you are asking about by creating a clear and concise title for your post. NOTE: If your title isn’t clear, our moderation team may do a little editing to ensure clarity. One Post = One Question Create a separate post for each question you want to ask. If you combine your questions, you may not get an answer to all the questions you have! Be Specific Include details about the products you’re using: mobile or desktop, browser, and app version. B

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BeckyH
Community Manager
BeckyH
Community Manager
BeckyHCommunity Manager
published in Getting Started
Welcome to the New RingCentral Community! We're so Glad You're Here! 🎉

Welcome! We are so glad you are here! The goal of the RingCentral Community is to create an inspiring environment for support! We want to encourage the sharing of best practices and engaging with your fellow admins, end users, and developers connected with RingCentral. Please keep in mind - this is a brand new platform. It is inevitable that there will be hiccups. If you identify something that requires the RingCentral team’s attention, please reach out to us via private message right here in the Community or via our Community Support email below. Thanks for your understanding and patience as we work out all the kinks. The RingCentral Community Forum Terms of Use (the “Community Forum TOS”) is the governing document for this community. The following post breaks down the Terms of Use defines expected etiquette for participation in the community. Code of Conduct The following are for your benefit and will help to make this community your go-to for crowdsourced support. We ask that you re

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BeckyH
Community Manager

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