I can't see myself (only black screen) even though video is toggled on.

Having the same problem here. 2019 Macbook Pro running Windows 10 Bootcamp.

I feel really silly that I didn't catch this, but for all Mac users, make sure RingCentral is provided access to your laptop camera.

 > System Preferences > Security & Privacy > Camera 

Ensure the checkbox corresponding to RingCentral is checked.

Thank you but none of the above worked for me. HD Camera activates when I start video as the green light comes on, but it's just showing a black screen for my video on my laptop and on everyone else's screens. I can see everyone else's video just fine, including my own if I use my iPhone to connect. It's only my Macbook Pro running Windows 10 via Bootcamp that isn't working. Thanks to anyone who can shed light on this or at least confirm they have a similar set up and it's working.

Hello Everyone,

I would highly suggest creating a case so our Phone Support will be contacted you at your most convenient time.



Thanks! 

Hi all, OP here. I just wanted to share the solution that worked for me thanks to my IT guy at my company. I operate windows on a macbook pro. 

1. Shut down your Mac. Press and hold the power button for 10 seconds, then restart and if that doesn't work try:

2. Turn on the laptop and let it go to the login screen. At the log in screen,  press and hold down the power button. As soon as you see it shut down, keep holding the power button for another 30 seconds. Let go and power back up. I hope this helps!