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The First Step
April 21, 2020
Question

Profile picture not displaying in meetings

  • April 21, 2020
  • 13 replies
  • 4182 views
I am trying to figure out why I cannot get my profile picture to show up during meetings.  Some people at our company have their profile pictures displaying but many don't:



None of the people I've asked know what they did to get their profile pics to display.  They said they just showed up.

Any ideas?

13 replies

New Participant
August 11, 2020

I agree @Ryan Stearns. Another frustrating thing is.... why are there three separate Apps that pretty much do the same thing... RingCentral Meetings, RingCentral Phone, and just plain RingCentral Classic. Allegedly you're supposed to be able to do everything through RingCentral Classic anyway, so then why are there three separate Apps? Why can't they just work all the features into one App? Also, there's a messaging feature in at least two out of the three Apps but they don't communicate with each other so you will end up having two separate conversations with the same person. Very confusing and frustrating to say the least.

New Participant
January 5, 2021

Unfortunately, not a single one of these suggestions worked for me, either. Pretty sad such a simple feature is unavailable to some paid customers.

New Participant
January 28, 2021

This works!

1. Log out from RingCentral Meetings
2. Visit your respective app store and update RingCentral app mobile to the latest version available
3. Log in to RingCentral app mobile
4. Tap the Menu (three horizontal lines) icon (Android) or your profile picture (iOS), then tap Settings
5. Go to Settings > Video > Video Service, then change it to to RingCentral Meetings.
6. Go back to the main screen, tap the Menu icon again, then tap Edit on your profile picture
7. Update your profile picture, or reupload your current picture if you prefer to continue using it
8. Wait for about 5 minutes, then tap Video and start a meeting
9. Stay in this meeting for 10 minutes to allow the profile picture to sync with the servers. End the meeting afterwards