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New Participant
March 20, 2020
Question

remote support requiring admin credentials

  • March 20, 2020
  • 1 reply
  • 306 views

When I Request Control of Desktop using the Remote Support feature our users are being asked to enter in admin credentials. This entirely defeats the purpose of this tool for us. Is there a way to fix this?

1 reply

New Participant
March 23, 2020
Hi Mike,
Unfortunately, no.  Usually IT departments do not give their end-users local administrative privileges on company issued computers.  This is to protect themselves from installing applications that are not vetted.  Your meeting attendees should request their IT department to install the RingCentral Meeting client or give their end-users admin privileges on their company computers.
Ray