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The First Step
Jan 24, 2020 4:05 PM UTC
Question

Ring Central Meeting not seeing Computer Mic

I've had a couple of end users who have an issue with the Ring Central Meetings app where it just doesn't see the computer mic. The mic is selected as input and is working in other things but Meetings isn't producing any sound even though the mic is selected

4 replies

BeckyH
Community Manager
Community Manager
Jan 27, 2020 7:30 PM UTC
Nick, can you indicate what kind of computers your end users are on?
The First Step
Jan 27, 2020 7:38 PM UTC
THanks for your response Becky. We figured it out. It needed to be allowed in the Privacy settings (they are on Macs).
BeckyH
Community Manager
Community Manager
Jan 27, 2020 7:40 PM UTC
Oh, good news, Nick!
That was what I was going to recommend!
Glad to hear all is sorted, but come back if we can support you further!
New Participant
Mar 25, 2020 10:18 PM UTC
How would you adjust privacy settings for someone using Windows instead of a Mac? Thanks!