Question

Ring Central Meeting not seeing Computer Mic

Forum|Forum|5 years ago
January 24, 2020
4 replies
185 views

nick-perfetto
New Participant

I've had a couple of end users who have an issue with the Ring Central Meetings app where it just doesn't see the computer mic. The mic is selected as input and is working in other things but Meetings isn't producing any sound even though the mic is selected

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BeckyH
Community Manager
Forum|Forum|5 years ago
January 27, 2020

Nick, can you indicate what kind of computers your end users are on?

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nick-perfetto
Author
New Participant
Forum|Forum|5 years ago
January 27, 2020

THanks for your response Becky. We figured it out. It needed to be allowed in the Privacy settings (they are on Macs).

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BeckyH
Community Manager
Forum|Forum|5 years ago
January 27, 2020

Oh, good news, Nick!
That was what I was going to recommend!
Glad to hear all is sorted, but come back if we can support you further!

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jodie-knott
New Participant
Forum|Forum|5 years ago
March 25, 2020

How would you adjust privacy settings for someone using Windows instead of a Mac? Thanks!

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