RingCentral Meetings Photo NOT Updating

I opened a support case asking that my photo be deleted by an engineer on the backend, but the response was the same: suggested I submit a Feature Request and tied the ticket to some known issue case. I escalated to our Customer Success Manager but it seems that whatever resources are needed to resolve this are not going to be engaged based on how long this has been ignored. Very hard to explain to my Executive Team, who are now asking for me to provision "Real Zoom accounts" because of issues like this, and because the feature parity if getting further behind as Ring dedicates all effort toward RC Video.

OK, this is very troubling. I will discuss with our IT Manager. Thanks

I HAVE FIGURED OUT THE ANSWER!!!!

End user having issues.. Upload the new image you want to use..

The ADMIN user logins to the webpage to manage your account..

They Select the user

Select User Details

Select Edit on the RingCentral Video Service

Switch from whatever of the two options is checked and click save..

Go back into the Edit on the RingCentral Video Service.. Switch to the other option and save..

Then it instantly changed to my new profile pic..

RC Tech Support... I don’t know why it took me having to figure this out and not your team?!?! It took me some time to figure it out but I didn’t give up... FYI I accept payments...

Hope this helps all you guys out!!

I believe our ADMIN already tried this, but I will double check. I can switch to the RC Video service and have no issues. Unfortunately if I enter a meeting scheduled through RC Meetings, then the old photo loads every time.

Unfortunately, this didn't work for me, but I'd be curious if it works for others.

Both my cell and RC user account are set back to RC Meetings at this time and I have my new pic

@greg-boll - thanks for sharing that. I didn't realize there was a setting now that an Admin can toggle under User Details. When you said the end user needs to first upload an image - did you do that in RC Desktop (Glip) or in the RC App on a mobile device?

@jeff-salisbury

I changed my picture in the NEW RingCentral App on my mobile device first.. Then logged into the admin portal and made the change.. I left my RingCentral Video Service Settings selected on RingCentral Meetings on the admin portal

Hope this helps..

I know this won't help everyone, but if you have access to the admin portal or can get IT's help:

Since there's no solution in place, and no help from support (they just redirect us here), I went ahead and deleted the user completely from RC, re-created, and that seems to have cleared out the profile picture across the platforms.

But now there doesn't seem to be a place to upload a new profile image for RC Meetings. It's the default "First+Last Initials". I've already updated it in RC app, and it syncs correctly in RC, RC Classic, RC Phone, and RC Video, but no dice in Meetings. Which isn't a big deal, since two letters are better than an undesired photo.

Hello, I believe I have solved this mystery. It involves a mix up of the two different versions of RingCentral Meetings (zoom version and the new ringcentral video version) You will need to follow all these steps in the right order, do not deviate.

1. Log off of every Ring Central app everywhere

2. Sign into the Ring Central app on your computer to modify your photo icon. Make sure your jpg file size is less than 1mb (mine was ~300K) I used both classic version and new version successfully but for non scientific reasons, I think the new version works better. Log off.

3. Go to the Ring Central mobile app on your phone and Tap the Menu icon (Android) or your profile picture (iOS) make sure your new photo is in the icon circle and then tap Settings

4. Tap Video service, and then change it to RingCentral Video

5. Start a meeting from the Ring Central Mobile app. At the "invite participants screen" hit skip. Your new image should appear. End the meeting

6. Sign into the Ring Central Meetings app on your PC desktop and start a meeting. Pay attention to the Meeting ID on the upper left hand corner of the screen and copy it down.

7. Click the Join button on your Ring Central Mobile app. For Meeting ID, put down the number you wrote down. You are joining a meeting with yourself. (mobile and desktop)

8. Once your mobile device joins, you should see your new image.

9. Not done yet! End the meeting on your PC desktop. Sign off of Ring Central Meetings. Then sign back in again. Voila, you should see your new image.

10. If you are not use to the new Ring Central Video, you should change your mobile Video app setting back to RingCentral Meetings in step 4 above.

Waibun